Service Manager (Customer Operations)

Service Operations Manager – Lead Excellence in Early Education
We’re a growing early education provider delivering high-quality care and learning experiences for children and families. We’re looking for a Service Operations Manager who can drive consistency, compliance, and excellence across multiple childcare centres.
If you believe great service isn’t accidental — it’s engineered — keep reading.

It’s a leadership role where your fingerprints are on every part of the operation — from how a centre opens in the morning to how parents feel when they pick up their children at the end of the day.
You’ll lead Centre Managers, align them with the bigger picture, and make sure every site runs efficiently, safely, and profitably. You’ll bring focus to the fundamentals: service quality, staff engagement, compliance, occupancy, and family satisfaction.
You’ll work side-by-side with leadership to ensure every process, policy, and performance metric supports one goal — operational excellence that families can feel.

Centres consistently operating at or above 90% capacity through effective service delivery and community engagement.
Compliance: Flawless audit results, strong governance, and zero regulatory surprises.
Financial Performance: Each centre meeting or exceeding budget, with sound cost control and smart resource allocation.
Staff Retention: High engagement and low turnover through clear expectations, ongoing coaching, and recognition of performance.
Customer Experience: Children benefit from it. If you’re ready to own your results, lead with purpose, and raise the bar for operational performance across multiple childcare services — this is your next move.

Apply now and show us how you lead teams to deliver exceptional service, every single day.