Resident Involvement Officer

Resident Involvement Officer

Fixed Term Contract until 09 August 2027
£41,349 per annum
35 hours per week
Hemel Hempstead

At Hightown Housing Association, we are looking for a Resident Involvement Officer to join our Housing team. This is an exciting opportunity to help strengthen resident engagement, influence service improvement and ensure customers remain at the heart of everything we do.

About the Role

As Resident Involvement Officer, you will lead on a wide range of customer engagement and participation activities, ensuring residents have meaningful opportunities to influence services and decision-making across the organisation. You will work closely with residents, community groups and colleagues to develop engagement initiatives, analyse feedback and demonstrate how resident views have shaped service improvements.

You will play an important role in supporting compliance with the Regulator of Social Housing's Consumer Standards and helping to deliver Hightown's customer-focused approach to service delivery.

What You Will Be Doing

Delivering a high-quality resident involvement and engagement service
Developing and promoting inclusive opportunities for customers to influence services
Facilitating resident panels, focus groups, consultations and scrutiny activities
Organising engagement events, forums and community initiatives
Gathering, analysing and reporting on customer feedback and satisfaction data
Working with colleagues across the organisation to drive service improvements
Supporting resident associations and community groups
Producing reports, taking notes at meetings, presentations and performance information
Communicating outcomes and demonstrating how resident feedback has influenced decisions
Encouraging participation from a diverse range of residents and communities

What We Are Looking For

Experience of resident involvement, community development or customer engagement
Experience working in a customer-focused environment
Excellent communication, presentation and interpersonal skills
Strong organisational and time management abilities
Experience planning and coordinating events and activities
The ability to build positive relationships with a wide range of customers and stakeholders
Excellent attention to detail and administrative skills
Good knowledge of Microsoft Office applications
The confidence to work independently and use initiative
A commitment to excellent customer service and continuous improvementKnowledge of social housing legislation, regulation and resident engagement best practice would be advantageous. A full driving licence and access to a vehicle for business use is essential.

Why Join Hightown?

In addition to a rewarding career and supportive working environment, we offer a comprehensive benefits package including:

33 days annual leave including Bank Holidays
Generous contributory pension scheme
Life assurance cover
Annual salary review
Monthly attendance bonus
Employee Assistance Programme
Health and wellbeing initiatives
Blue Light Card: Access to local and national retailers
Hybrid working opportunities where business needs allow

All appointments are subject to satisfactory right to work, basic/enhanced DBS, reference and medical clearances.

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

We are an Equal Opportunities and Disability Confident Employer