Asesor/a Atención Clientes

Job role: - Customer Service Expert  5 days worked over Monday - Sunday (must be fully flexible) Salary: £26,436.80 PA (yearly)     Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail.   The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. Proven experience in a Contact Centre environment Proven experience of working in a high-quality measured role Computer literacy is essential including MS Word, Excel and E-mail Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others Perks at Work – Savings Discounts / Free Online Classes   ~ Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice   ~ Cycle to Work Scheme   ~ Eyecare support voucher   ~ Holiday Purchase Scheme   ~ Length of Service Awards   ~ Workplace Pension   ~ Refer-A-Friend earns up to £1,200 for you   ~ Dedicated Employee Experience Progress – Here to support TP journey     Nationality and Immigration Status (including the entitlement to undertake the work we are offering) # Basic Criminal Records Check Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.