Service Advisor

Service Advisor – Hedge End, Hampshire £27,000–£36,000 OTE (uncapped) Permanent / Full Time We’re looking for a friendly and professional Service Advisor to join a busy dealership in Hedge End. You’ll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish. Hours: Monday–Friday, 08:00–17:30 (1-hour lunch) Key Responsibilities: * Provide excellent customer service and keep customers informed throughout the service process * Prepare estimates, invoices, and follow up with customers when work is completed * Liaise with the workshop to monitor job progress and resolve issues promptly * Maintain accurate records and handle warranty/goodwill submissions * Advise technicians on customer queries as needed Requirements: * Previous experience in a customer-facing or automotive service role is preferred * Strong communication and interpersonal skills * Organised, detail-oriented, and able to manage multiple tasks * PC literate and able to learn new systems quickly * Full, clean driving licence What’s on Offer: * Competitive salary with uncapped bonus potential and company car scheme * Full training and ongoing support * 30 days holiday (including bank holidays) with extra entitlement for service milestones * Employee discounts on services and parts * Pension, life assurance, and employee assistance programme * Opportunities for career growth and development If you’re passionate about providing excellent customer service and enjoy working in a fast-paced automotive environment, apply now or call Lynsey at Key recruitment for more information. I’d love to hear from you