2nd Line Support

Service Desk Engineer | London | Contract or Permanent Overview We're hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support - you'll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits. Details Location: London (Hybrid, 4 days P/W on-site) Perm: £50,000 Contract: £250-£300 p/d Responsibilities Escalation point for Tier 1, resolving complex hardware/software/network issues Support M365, Entra ID, Exchange Online, Intune, Teams Execute SOX controls and maintain audit-ready evidence Support audit cycles, walkthroughs and control testing Root cause analysis, incident/problem management, onboarding/offboarding Skills & Experience 3+ years in Service Desk/Technical Support Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell) Experience with user access administration Exposure to audit/compliance work - SOX-regulated environments a plus ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certs desirable MacOS endpoint management (ABM) , end device configuration 📩 Get in touch or apply below