Customer Service Advisor

Customer Service Representative - Customer Service Advisor - Customer Service Administrator

Office & Hybrid based - Hungerford

Mon - Fri (40hrs) - £30,000-£35,000 on experience

Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?
Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?Our client, a leading national provider of commercial equipment service & maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford.

Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, WhatsApp and email.

The Role

Handling incoming customer calls, emails and WhatsApp enquiries in a professional and friendly manner.
Acting as the first point of contact for customer queries, providing helpful advice and support.
Troubleshooting equipment and machine-related issues, resolving problems where possible.
Logging product and service issues
Processing customer transactions, refunds and other administrative tasks.

The Ideal Candidate

You will ideally have:

Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
A friendly and professional telephone manner.
Excellent communication skills
Good basic IT skills, including Microsoft Outlook, Word and Excel.
The ability to multitask, prioritise workloads and remain calm under pressure.
A proactive approach to problem-solving, with the confidence to take ownership of customer enquiries.Full training will be provided, including support with product and equipment troubleshooting.

Hours, Salary & Benefits

Working hours: Monday to Friday, 40 hours per week
8am-4pm or 9am-5pm
Salary: £30,000-£35,000 per annum, negotiable depending on experience.
Office-based in Hungerford or the option to work from home.
25 days annual leave + bank holidays + extra day off for your birthday!
Company pension scheme.
Full training and ongoing support.
Overtime opportunities.Interested?

If you have previous experience in Customer Service, Call Handling, Reception or a similar customer-facing role and are looking for your next opportunity, we'd love to hear from you!

Apply or want to know more then contact Ella at startMonday now