Customer Account Manager

We are currently recruiting for a Customer Account Manager to manage our client accounts.

The job role involves taking and processing orders from our existing customers via telephone and email and providing excellent customer service.

Experience within a business-to-business environment is preferred, but if you have experience in providing customer service or sales via telephone and email we would like to hear from you.

Working hours are Monday - Friday 08:30 -17:00 - This role is working 100% in the office

Key Responsibilities:

Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.

Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.

Product/Service Knowledge: Develop a comprehensive understanding of the company's products - Training will be provided

Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.

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