Complaints Handler

Complaints Handler Location: Halifax Contract: 6 months About the role Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions. You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business. Key Responsibilities Manage customer complaints from initial contact through to resolution Investigate issues thoroughly and gather information from relevant departments Communicate clearly and professionally with customers at all stages Ensure outcomes are fair, consistent, and in line with company policy Identify root causes and highlight trends or recurring issues Maintain accurate and detailed case records Key Experience & Skills Previous experience in complaints handling or a customer service environment Strong written and verbal communication skills Ability to handle sensitive situations with empathy and professionalism Good organisational skills and attention to detail Strong problem-solving ability and sound judgement Experience using CRM or case management systems is desirable What we're looking for Calm and resilient under pressure Customer-focused with a strong sense of ownership Able to prioritise workload and meet deadlines A collaborative approach to working across teams Why join us? Supportive and collaborative working environment Opportunity to develop skills and progress your career A role where you can make a tangible impact on customer experience Excellent training available This is position is Monday to Friday, 8:30am - 5:00pm which also provides great hybrid flexibility, and will be from a salary of £27,000. If you're looking for a brand new opportunity where you can take ownership of your work, we'd love to hear from you- apply now to find out more! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age