IT Support Technician (Level 2)

Job Specification: IT Support Technician (Level 2)

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Core Details
Site Location: Mossmorran
Contract Duration: Full time position until end of August followed by Scheduled Visits 1-2 times per week
Estimated Volume: Engineer to support the site for till August
Technician Level: Level 2
Pay of rate: £150 per day
Services in Scope
The successful candidate will be responsible for:
Deskside support: PC, laptop, peripherals, software
Printer Support
Staging
Scope of Work & Required Skills
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
Good general understanding of IT principles such as Networks, Hardware and Domains
Working knowledge of leading software packages such as MS Office and Lotus Notes
Good working knowledge of Windows 10/11 and related software and applications
Good experience in End User device hardware and software troubleshooting
Knowledge of mobile devices, in particular Blackberry and iPhones
Experience with building, configuring, replacing and troubleshooting EUC hardware components
Good Experience in Data Backup Techniques
Familiarity with virtual, MDM and VPN environments
Familiarity with Microsoft SCCM would be advantageous
Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW
Professional Attributes:
Exceptional customer facing skills
Able to communicate clearly and effectively with end users
Accurate record keeping
Good timekeeper
Productive and Efficient
Compliance & Onboarding Requirements
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. xwzovoh Also we will have to procure PPE, if engineer doesn't have it.
Sterling check includes:
Criminal record check
Govt. ID check
Employment Check (last 5 years)
Educational check
Global Sanctions Check
Motor vehicle record check