Customer Experience Advisor

FULLY REMOTE

We are seeking a proactive Student Support Officer to deliver world-class service throughout the student educational journey.

The Role at a Glance

As the first line of support, you will manage student enquiries, guide learners through their courses, and maintain seamless backend operations. This is a highly collaborative role reporting directly to the Learning Operations Manager.

Key Responsibilities:

* Student Enquiries: Manage the support inbox and ticketing system to provide clear, timely responses.

* Onboarding & Engagement: Welcoming new students, managing communications, and supporting engagement campaigns.

* Systems & Data: Maintain accurate student records across CRM and LMS platforms.

* Internal Coordination: Liaise with tutors, finance, and internal teams to resolve queries and schedule sessions.

What We Are Looking For:

* Proven experience in student support, customer service, or education administration.

* Exceptional communication and interpersonal skills.

* High confidence using digital tools, specifically CRM and LMS platforms.

* Top-tier organizational and problem-solving skills with strong attention to detail