Aftersales Manager

After Sales Manager Biggleswade £(phone number removed) + Bonus + Company Benefits NEOS Engineering are recruiting for an experienced After Sales Manager to join a leading global heavy equipment and plant machinery manufacturer based in Biggleswade. This is an excellent opportunity for a strong service leadership professional with a background in plant engineering, heavy equipment, construction machinery or powered access to lead a busy aftersales operation focused on service delivery, profitability, customer support and team performance. The Role • Lead the day-to-day operations of the Biggleswade aftersales depot • Manage field service engineers and aftersales support teams • Drive labour utilisation, WIP control and workshop efficiency • Ensure jobs progress through to invoicing within target timeframes • Provide high-level technical support to engineers and customers • Oversee warranty claims, parts returns and aftersales administration • Drive revenue across service, repairs and parts sales • Review P&L performance and identify areas for improvement • Support accurate quotations and commercial opportunities • Conduct appraisals, performance reviews and team development • Lead toolbox talks, training and health & safety compliance • Build strong customer relationships and resolve escalated issues The Candidate • Plant Engineering NVQ Level 3 or equivalent (preferable) • Strong plant machinery or heavy equipment engineering background • Previous experience leading service or aftersales teams • Strong commercial awareness and customer service skills • Ability to manage teams within a fast-paced engineering environment • Excellent communication and leadership skills • Strong organisational and problem-solving abilities • Flexible and proactive approach to work This is a fantastic opportunity to join a globally recognised engineering business offering strong long-term career progression and stability