Performance Manager (Call Centre & Salesforce)

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.

Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes and increase efficiency Provide insights and recommendations based on data analysis Key Requirements: Proven experience in a call centre environment, ideally in a performance-focused or managerial role Experience overseeing and supporting systems changes within an operational environment Strong hands-on experience with Salesforce, including dashboard reporting and data extraction Advanced Excel skills for data analysis and reporting Highly analytical mindset with the ability to turn data into actionable insights Excellent xwzovoh communication and stakeholder management skills Whats on Offer: Competitive salary of £40,000 25 days annual leave plus your birthday off Opportunity to make a real impact on operational improvement If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you.

Immediate interviews are available.