Repairs Scheduling Manager - National

We are exclusively recruiting for a Repairs Scheduling Manager to lead and support the growth and performance of a team of approximately 60 Repair Planners, including Team Leaders and Planners. This role is crucial in creating an environment that ensures the effective and efficient scheduling of repair bookings to deliver an exceptional customer experience.

Contract details:

Job Type: Temporary (Contract until March 2027) plans to move 12 month FTC

Location: Stevenage

Hourly Rate: £36 per hour (Umbrella)

Day-to-day of the role:

• Lead and develop the skills and capabilities of the Repair Planning & Scheduling teams ensuring a consistent way of working across all regions.
• Work collaboratively with colleagues in the Contact Centre, other booking teams (including Digital), Out of Hours provider, and field-based teams to ensure a consistent and efficient booking process.
• Ensure customers receive clear and timely communication throughout the entire repair process, from booking to resolution.
• Collaborate with Regional and Area colleagues to optimize available field-based resources to achieve customer and operational performance standards.
• Provide actionable feedback to enhance the customer experience throughout the repair process while driving operational efficiencies.
• Define the 'Ideal Repair Booking Experience' ...