Destination Experiences Coordinator

Cruise and Destination Experience Coordinator

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Salary £25,000 to £27,000 depending on experience
Permanent
Hybrid / Home and Folkestone
If you love creating unforgettable moments for guests and enjoy working in a role where no two days feel the same, this could be the perfect opportunity for you. As a Cruise and Destination Experience Coordinator, youll play a key part in bringing our shore excursions to life. Helping to design, set up and deliver experiences that inspire, delight and stay with our guests long after they return home.
Youll join our Cruise Operations team, supporting our European and Worldwide programmes, and helping ensure every Destination Experience meets the highest commercial, operational and guest experience standards. Its a role where your organisation, creativity and passion for great service will shine.
We work in a hybrid way at Saga both at home and in the office.
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
25 days holiday + bank holidays
Option to purchase additional leave - 5 extra days
Pension scheme matched up to 10%
Company performance related annual bonus - Up to 5%
Life assurance policy on joining us, 4 x salary
Wellbeing programme
Colleague discounts including family discounts on cruises, holidays and insurance
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform
Main Responsibilities
This is a hands on role where youll help shape and deliver our market leading shore excursion programmes. Youll support the set up, administration and operational delivery of Destination Experiences across our Ocean and River Cruise itineraries, ensuring every experience is accurate, inspiring and aligned with our product strategy.
You will be responsible for:
System administration and data input to support the delivery of Destination Experience information
Setting up excursions in line with planned itineraries to ensure guests receive accurate pre cruise information
Reviewing content to ensure all guest facing information is correct and meets expectations
Supporting the operational delivery of shore excursion programmes across all destinations
Managing excursion capacity to ensure guests can enjoy their first choice experiences
Enhancing River Cruise content to ensure it is engaging, inspirational, informative and factual
Ensuring consistency of information across all cruise vessels
Liaising with internal teams and external suppliers to support and enhance guest experiences
Championing product quality by ensuring all excursions meet health, safety and insurance guidelines
Conducting research to ensure Saga Cruises remains a market leader of bespoke quality experiences
Responding to sales team queries
Supporting the wider cruise operation as required
The Ideal Candidate
Youre someone who thrives in a fast moving environment and takes pride in delivering exceptional guest experiences. Youre organised, proactive and able to work with accuracy and care, even when juggling multiple deadlines.
Youll bring:
Strong organisational, time management and multi tasking skills
Confidence using systems (Taurus, MXP, Word, Excel, Outlook[JN1.1]) and strong numeracy and literacy
Excellent administrative, analytical and problem solving abilities
A guest centric mindset with a passion for creating memorable experiences
Flexibility, adaptability and a calm, proactive approach under pressure
Excellent communication and relationship building skills
The ability to build productive internal and external relationships
Desirable;
Knowledge of Sagas cruise operation
Destination knowledge
Familiarity with Saga systems
MXP experience
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
About The Company
Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.
Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. xwzovoh Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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