Senior Customer Services Representative

Connect Appointments is recruiting a Senior Customer Services Representative to join an established healthcare equipment supplier based in Hamilton.

Our client has supplied mobility equipment to the NHS and high street retailers for over 60 years. They're a small, close-knit team who describe themselves as a family, and this role is genuinely varied: alongside customer service and telesales you'll get exposure to finance, warranty and supplier management, so it suits someone who wants to understand how a business works rather than stay in one lane.

What's on offer?

A full-time permanent contract
Monday to Friday, 8:30am to 5pm
Paid at £15.50 per hour, around £30,000 per annum
A varied role with genuine scope to broaden your skills
A small, supportive team with experienced colleagues to learn fromAs a Senior Customer Services Representative, your duties will include:

Answering customer calls, taking orders and carrying out telesales activity
Processing customer purchase orders, quotations, credits and statements
Advising customers on pricing and product availability
Arranging shipping through third-party logistics providers
Creating pick instructions for the production and warehouse team
Compiling a daily dashboard for the Managing Director
Supporting the company accountant with debt collection and financial reportingTo be considered as a Senior Customer Services Representative, you will need:

Previous customer service experience with a confident telephone manner
Sales or telesales experience is essential for this role
Strong IT skills, particularly Excel
Excellent written and verbal communication skills
A positive, adaptable approach and a willingness to learn
Experience in a small business environment, including invoicing, is advantageousInterested in this Senior Customer Services Representative role? Apply now or call us on (phone number removed).

CAHAM