Business Rates Team Manager

About the Role This is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention. Key Responsibilities * Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, collection and recovery processes. * Monitor service performance and drive continuous improvement across all aspects of the Business Rates function. * Act as the Council's lead specialist on complex NNDR matters, including: * Small Business Rate Relief * Business Improvement Districts (BIDs) * Transitional Relief * Charitable Relief * Revaluations * Property Splits and Mergers * Part Occupation Relief * Valuation List Reconciliations * Provide expert advice and guidance to senior managers, elected members and key stakeholders. * Assess and model the impact of legislative changes, government grants and policy updates. * Prepare reports, briefings and recommendations for senior leadership and members. * Review processes and implement service improvements to ensure compliance and efficiency. * Deliver training and guidance to staff on legislative changes, relief schemes and grant initiatives. * Manage escalated and contentious cases, ensuring appropriate resolutions are achieved. * Prepare responses to complaints and service challenges at Stage 1 level. About You We're looking for someone who can demonstrate: * Extensive experience within Business Rates (NNDR) administration and management. * Strong knowledge of business rates legislation, relief schemes and valuation processes. * Experience leading and developing teams within a local authority revenues environment. * Excellent analytical skills with the ability to model financial impacts and interpret legislation. * Experience advising senior managers, elected members and stakeholders. * Strong customer service, communication and complaint-handling skills. * The ability to manage competing priorities and deliver results in a fast-paced environment. Interested? If you would like to be considered, please send: * Your up-to-date CV * Availability / notice period