Sales & Marketing Executive

Sales & Marketing Support Executive

Cradley Heath
up to £26,550 (DOE)
40 hours per week

Our well-established and industry leading client is looking for a proactive and organised Sales & Marketing Support Executive to join their team. This role will support the Sales and Marketing Director and wider team in delivering a high quality service to customers, while assisting with sales processes and marketing activities.

This is an excellent opportunity for someone with a background in sales support, administration, or customer service who is looking to develop their career within a fast-paced commercial environment.

Key Responsibilities

* Supporting account management and delivering excellent customer service

* Handling inbound enquiries via phone and email

* Following up on sales enquiries and supporting lead generation

* Processing sales orders, quotations, and invoicing

* Maintaining accurate records using CRM and internal systems

* Liaising with customers to provide updates on orders and deliveries

* Building and maintaining strong relationships with new and existing clients

* Assisting with marketing campaigns, including social media activity

* Supporting the wider sales team to ensure a smooth customer experience

* Carrying out general administrative duties (calls, emails, documentation)

* Assisting with export documentation, purchase orders, and commercial invoices

* Supporting internal teams such as despatch when required

Key Skills & Experience

Essential:

* Previous experience in customer service, sales support, or administration

* Strong communication and interpersonal skills

* Confident using Microsoft Office (MO365) and CRM systems

* Good organisational skills with strong attention to detail

* Ability to manage multiple tasks and work to deadlines

* A proactive and problem-solving mindset

Desirable:

* Experience in a sales or marketing role

* Experience supporting marketing campaigns or using social media

* Relevant qualifications in sales, marketing, or IT (e.g. ECDL)

Personal Attributes

* Confident, driven, and enthusiastic

* Friendly and approachable manner

* Strong team player with the ability to work independently

* High attention to detail

* Positive, “can-do” attitude

Additional Information

* GCSEs (or equivalent) in English and Maths are required

* Flexibility is required to support other departments when needed

* Opportunity to develop within a growing sales and marketing function