PALS & Complaints Officer

Belmont Recruitment are currently looking for a PALS & Complaints Officer to join NHS Tameside Hospital on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

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Acting as the main point of contact for patients, families, and carers to offer confidential advice, information, and guidance on NHS services

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Listening to concerns and working with hospital staff, wards, and departments to resolve problems quickly at a local level before they escalate

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Receiving, logging, tracking, and investigating formal and informal complaints in accordance with NHS Complaints Regulations and Trust policy

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Coordinating complaint investigations, gathering statements from staff, and drafting formal responses

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Promptly flagging high-risk safety concerns, safeguarding issues, or severe incidents to senior managers, the Trust Board, or the Chief Executive

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Explaining the NHS complaints procedure, local policies, and independent advocacy options to distressed or upset members of the public

Essential Requirements

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Experience working as a complaints officer in a medical setting

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Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure

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Can start immediately

Please apply with an up to date CV ASAP if this role would be of interest to you