Retail ITIL Service Delivery Lead | Ops & CSI

Ampstek

Screened

London

£90,000 - £130,000

Posted 2 days ago

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About the role

Ampstek is seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client in London. You will ensure high-quality service delivery, operational stability and continuous improvement across critical services, applying ITIL frameworks and strong stakeholder management. Responsibilities include governance, CSI initiatives, and collaboration with vendors, finance teams and internal delivery groups to optimise service performance, cost control and customer

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