Neighbourhood Services Administrator

Join Ocean Housing as a Neighbourhood Services Administrator The role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80) Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact? At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall. This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does. What you will be doing: As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include: * Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing. * Supporting housing management functions, including mutual exchanges and empty homes processes. * Processing property terminations, applications, nominations and lettings administration. * Maintaining accurate records and ensuring data is updated promptly and correctly. * Producing reports and performance information. * Organising meetings, events and travel arrangements. * Taking accurate minutes and supporting team meetings. * Ensuring compliance with GDPR and organisational policies. * Providing excellent customer service to residents, colleagues and external partners. What we are looking for: We're seeking someone who is: * Friendly, approachable and professional * Highly organised with excellent attention to detail * Experienced in administration and data entry * Confident using Microsoft Office, particularly Word and Excel * Able to manage competing priorities in a busy environment * Skilled at communicating clearly, both verbally and in writing * Committed to delivering outstanding customer service * Comfortable working collaboratively as part of a team * Flexible, proactive and keen to learn and develop their skills Essential Requirements * GCSE English and Maths (Grade 4/C or above) or equivalent. * Previous administrative experience. * Experience using IT systems and databases. * Experience providing excellent customer service. * Minute-taking experience. * Knowledge of data protection principles and GDPR. * Understanding of workplace health and safety responsibilities. What are our benefits? We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits: 27 days holiday + bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies 📅 Key Dates: Closing Date: Wednesday 30th of September 2026 Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell 📩 Ready to Make an Impact? If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you