Assistant Branch Manager; Plumbing & Heating Merchant (Mansfield)

Role As Assistant Branch Manager, you will support the Branch Manager in the day-to-day running of a busy plumbing & heating merchant, helping to drive sales, manage operations, and lead the team. You’ll play a key role in ensuring the branch delivers excellent customer service, strong sales performance, and efficient operations. This branch has 5 staff members and turnsover approx £2.5m. The branch has an excellent trade counter presence with lots of collections. Key Responsibilities * Support the Branch Manager in running daily branch operations * Drive sales, margin, and profitability in line with targets * Build and maintain relationships with local trade customers, contractors, and suppliers * Lead, motivate, and supervise the branch team * Assist on the trade counter, handling enquiries, quotes, and orders * Manage stock control, purchasing, and inventory accuracy * Monitor KPIs, sales performance, and branch targets * Ensure compliance with health & safety and company procedures * Step up to run the branch in the Manager’s absence What We’re Looking For * Experience in a plumbing & heating merchant or builders merchant * Strong sales and customer service skills * Proven team leadership or supervisory experience * Good knowledge of plumbing/heating products * Commercial awareness (margin, pricing, targets) * Hands-on, proactive, and comfortable in a fast-paced environment