Call Handler

Skilled Careers is hiring Call Handlers on a temporary basis, for a local authority from within the West Midlands Region, my client specialises within the upgrades of properties throughout Birmingham and surrounding areas

Immediate Start - Temporary Role with potential for permanent

Mon-Fri 8:30am – 5:30pm

Location: Regal Court, Sovereign Road, B30 3FJ

Hourly Rate: £16.64 PAYE 

The Role:

Inbound and outbound calls, scheduling tenant visits
Providing outstanding customer service and answering any queries regarding tenant issues
Inputting customers details accurately and scheduling time slots for appointments using CRM Systems
Hitting daily, weekly KPI's, dealing with high volume of calls Daily 

To be successful within this role you will need to:

Good literacy skills
Customer service experience
Ability to work in a High Paced Environment
Using the training provided navigate through our bespoke systems
Attention to Detail
Good Communication and Listening Skills
High Energy
Professional & Friendly approach
Fluent in Spoken and Written English