Dedicated Logistics Specialist - Sterling

Job description:

Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Dedicated Logistics Specialist with the ultimate responsibility to provide dedicated high level customer service and operations support to understand key account's needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships.
How you create impact Maintains and enhances customer services by ensuring procedures are followed
To take job orders from the customer, that include but not limited to routing, classifying of service type, establishing a deadline, offering upgraded services to meet deadlines and quoting.
To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
Monitor all shipments as required and report any delays with Logistics options to reduce delay to the customer.
Control monthly performance,?monitor volume, immediate actions in case of deviations (i.e. timeliness / accurate reporting)
Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account.
Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required.
Work strategically with the key customer and ensure expectations are aligned.
Take a pro-active approach and drive the process forward toward improved customer loyalty through improved customer experience.
What we would like you to bring Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
Excellent knowledge of international and domestic airline routings, geography and time zones
Extensive customer service experience required.
Extensive customer service experience required.
Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.
Good written and verbal communications skills
Ability to organize and manage multiple priorities.
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. xwzovoh Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation