CMS Business Analyst (Client-Facing) | Headless CMS

Job ID: 11687

Location: London, England, GB

Type: Contract

Salary: USD market rates, outside IR35 per year

Posted:

CMS Business Analyst (Client-Facing) | Headless CMS

Our client is seeking a client-facing CMS Business Analyst for an outside IR35 contract. The work forms part of a wider eCommerce programme for a customer in the leisure sector, moving from a Legacy CMS to a headless, cloud-hosted architecture. You will work directly with the client on site, lead workshops and turn business needs into clear requirements that shape the customer experience.

Scope of services

• Plan and lead client workshops to uncover goals, pain points, customer journeys and requirements
• Work on site with client stakeholders, building trusted relationships and managing expectations, scope and change
• Define and shape digital customer experiences, including journey mapping, content models and editorial workflows
• Capture and document business and functional requirements, user stories and acceptance criteria
• Support the move to a headless architecture, working with developers and solution architects on specifications and integrations
• Contribute BA expertise to Agile delivery, including backlog refinement, sprint planning and prioritisation
• Deliver process maps, wireframes and supporting documentation as required
• Support UAT, release planning and post-launch optimisation

Essential skills and experience

• Proven track record as a contract Business Analyst in client-facing digital or CMS engagements
• Hands-on experience with any headless CMS (for example Contentful, Contentstack, Storyblok, Sanity, Kontent.ai, or Umbraco headless)
• Strong workshop facilitation with senior and non-technical stakeholders
• Experience of defining customer experiences and journeys for web or eCommerce platforms
• Confident working on site with clients and presenting recommendations
• Excellent requirements gathering, including user stories and acceptance criteria
• Solid Agile/Scrum experience, using tools such as Jira and Confluence

Desirable

• Umbraco or another .NET-based CMS (Sitecore, Optimizely, Kentico)
• Experience of CMS migration, replatforming or upgrades
• Understanding of APIs and integrations (eCommerce, CRM, DAM, search)
• Knowledge of SEO, accessibility (WCAG) and content strategy
• BA or Agile certification (eg BCS, IIBA, PSPO/CSPO)

Why this engagement

• Outside IR35, confirmed by the client’s status determination
• Client-facing, workshop-led work on a headless and eCommerce transformation
• Hybrid arrangement with a sensible 2-day on-site commitment
• A strong consultancy environment with enterprise-level clients

Location: Central London (hybrid, 2 days per week on site with the client)

Engagement: Contract, Outside IR35