Service Coordinator TLNT1_NI

Scheduling & Service Operations Coordinator My client is a leading organisation based in Belfast, who specialise in providing scientific solutions and applications to start-up, local and multinational companies. This is a Full-Time, Permanent Position. Hours of work: Monday to Friday (9am - 5pm) with hybrid working. With a salary of £30,000 - £35,000 per annum (dependent on experience). Essential Criteria: Minimum of 3 years' experience within a scheduling, operations, service coordination or administrative role. Proven experience of coordinating resources, schedules and operational activities. Advanced IT proficiency, with the use of Microsoft Office Suite to include Outlook, Excel and business management systems. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to deadlines. Strong accuracy and attention to detail. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Take ownership of the daily scheduling and optimisation of engineers' workloads, ensuring maximum efficiency, productivity and customer satisfaction. Act as the key point of contact for service operations, managing escalations and resolving scheduling conflicts or resource constraints. Develop and maintain effective relationships with customers, providing regular updates on service schedules, project timelines, parts availability and engineer attendance. Oversee the creation and accuracy of service job sheets, work orders and service documentation. Coordinate with warehouse and logistics teams to ensure timely dispatch of parts, equipment and consumables required for field engineers. Manage the service inbox, ensuring customer orders, purchase orders, quotations and service requests are processed efficiently and within agreed timeframes. Prepare and review quotations for non-contract work, repairs, service visits and spare parts requirements. Maintain accurate customer, equipment and service records, ensuring compliance with company standards and audit requirements. Support continuous improvement initiatives across the service department, identifying opportunities to improve scheduling efficiency, customer experience and operational performance. Provide guidance and support to junior administrative team members as required. Contribute to departmental projects and operational planning activities in partnership with senior management. Skills: Service coordinator scheduling admin belfast permanent

TLNT1_NI