About the role
Job ObjectiveTo ensure the seamless and effective running of the hotel's bar and restaurant, maintaining top-notch customer service, exceptional food and drink quality, outstanding staff performance, adherence to health and safety standards, and maximizing profitability.
Key Duties and Responsibilities
- Operations: Oversee the daily activities of the bar and restaurant, guaranteeing exceptional guest experiences and uniform service levels.
- Team Development: Hire, onboard, train, and nurture team members in alignment with company guidelines and procedures.
- Scheduling and Payroll: Create staff schedules, manage payroll within budget constraints, and ensure staffing aligns with business needs.
- Inventory and Cost Management: Supervise beverage and restaurant inventory, regulate expenses, manage orders, and minimize waste to enhance profitability.
- Quality Standards: Maintain all menus, promotions, pricing, equipment, and service areas to meet established standards.
- Customer Feedback: Address guest feedback and complaints with professionalism, resolving issues swiftly and effectively.
- Regulatory Compliance: Ensure adherence to health and safety, food hygiene, licensing regulations, and hotel protocols. Master the art of mix...
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