Senior Venue Find Consultant

About the role:

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We are recruiting for our Derby sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full-time basis. Do you have international and UK meeting and venue sourcing, contracting, and negotiating expertise? If so, this opportunity may be for you.
In this role you will be responsible for dealing directly with our clients; receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.
Sound like you? Read on!
As a Senior Venue Find Consultant , you will:
Exceed clients expectations by delivering an initiative, quality service to meet the clients needs. To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars when required.
Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish on their journey with BCD Meetings and Events. This may involve liaising with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
As a senior consultant you will assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance. Also, you will assist with training and development of the consultants by sharing your knowledge and experience.
Consistently apply and demonstrate venue and destination knowledge to all customers. Also be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.
Youre good at:
Previous experience and knowledge of meetings & events venues / destinations in the UK and Overseas is essential.
You will have a flexible and proactive approach to work, while being able to juggle multiple priorities and projects with resilience under pressure. You will be comfortable with dealing with customers via phone, email and face to face.
Experience of using MS Office including Excel and experience of entering and extracting data from various databases.
Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
To represent and show our values in your work manner by working to solve issues together as a team, acting with purpose and always doing what is right for the clients needs and the company.
You might also have:
Previous experience with venue booking systems.
Proven negotiating and contracting experience with external suppliers. xwzovoh
Our Benefits for this role:
Life Assurance x2 your annual salary
25 days holiday plus bank holidays
Birthday day off
Holiday Purchase Scheme - allowing up to 5 additional holidays days
Discounted rates on Hotels & Travel
Gym & Fitness Discounts
Private Healthcare
Pension Scheme
Company Sick pay
Lifestyle Benefits
You should know:
This role is hybrid based with 3 days a week spent in the Derby office.
The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas