Delegate Support Administrator

Delegate Support Administrator Location: Milton Keynes Pay Rate: £12.75 per hour Contract: 3 months initially Hours: 40 hours per week, Monday to Friday, 08:30–17:30 with a one-hour unpaid lunch Working Pattern: Hybrid – minimum 3 days per week in the Milton Keynes office Start Date: ASAP We are currently recruiting for a Delegate Support Administrator to join a busy and established training and development environment based in Milton Keynes. This is an excellent opportunity for an experienced Administrator or Customer Service professional who enjoys working in a fast-paced environment, providing high-quality support and managing a varied administrative workload. The Role As a Delegate Support Administrator, you will provide administrative and customer support to learners and a wider retailer network, acting as a key point of contact for queries and ensuring an excellent level of service is maintained. Your responsibilities will include: Managing a high volume of inbound and outbound telephone calls and emails Responding to general enquiries and providing accurate information and support Providing Learner Management System (LMS) and general administrative support Supporting the administration of technical training levels Processing certificates and relevant certifications Maintaining accurate learner, training and administrative records Creating, following and maintaining internal processes Supporting learners throughout their training journey Working closely with the wider Delegate Support team Attending meetings as required Ensuring a professional and customer-focused service at all times The position requires someone who can confidently provide support across telephone, email and face-to-face communication while managing multiple priorities. About You We are looking for someone who can demonstrate: Strong administration experience Previous customer service or customer-facing experience Excellent written and verbal communication skills Strong organisational and time-management skills The ability to manage multiple tasks within a fast-paced environment Excellent attention to detail Good problem-solving and decision-making skills A proactive approach to planning and managing workload Confidence taking ownership and responsibility for tasks A professional, positive and proactive approach The ability to work effectively both independently and as part of a team Good Microsoft Office skills, particularly Word, Excel and PowerPoint