Service Operations Analyst

JOB SWITCH LTD

ScreenedJust posted

Brixton, London

Up to £27 per hour

Posted 1 day ago

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About the role

MainpurposeofServiceOperationsAnalyst TheTechnologyBusinessUnitoperatestoDesign,Deliver,RunandMaintainthetechnologysolutionsandservicesrequiredfortheCounciltoprocessbusinessanddeliverservicestotheresidentsofLambeth.

Ensure you read the information regarding this opportunity thoroughly before making an application.

ServiceOperationsAnalystAllfunctionsworkcollaborativelytodelivereffectiveendtoendsolutionsandservices.

ServiceOperationsAnalystThisroleworkswithintheRunandMaintainfunctionwhichisaccountableformanagingtheday-to-dayoperationoftechnologysolutionsandservicestomaintainsecurity,availability,andcontinuousimprovementtoenableeffectivebusinessoperationswithhighlevelsofcustomersatisfaction.

ServiceOperationsAnalystThisfunctionisalsorequiredtosupporttheDeliveryfunctionbyprovidingresourcestobuilddigitalandinformationtechnologysolutionsandservicesthatmeettheDesignrequirementsandforprovidingearlylifesupportfornewandchangingsolutionsandservicesacceptedintoliveoperation.

1.Responsibleforinitiatingandmonitoringactionstoinvestigateandresolveproblemsinsystems,processes,andservices.Assistswiththeimplementationofagreedremediesandpreventativemeasurestoassurecontinuityandavoiddisruptiontobusinessservicesensuringhighlevelofcustomersatisfaction.

12.Responsibleformonitoringservicecomponentcapacityandinitiatesactionstoresolveanyshortfallsaccordingtoagreedprocedurestoensurecontinuityofserviceandavoiddisruptiontobusinessservices.

3.Responsibleforensuresthattrackingandmonitoringofperformanceofservicedeliverythroughallchannels(human,digital,self-service,automated)iscarriedout,metricsandreportsarecreated,analysed,anddistributed,issuesareresolvedandidentifiedimprovementsaredeliveredthroughtheContinuousServiceImprovementPlan 4.ResponsibleforcontrollingITassets,includingbusinessandoperationalsoftwarelicencing,ensuringthatadministrationoftheacquisition,storage,distribution,movement,anddisposalofassetsiscarriedouttoreducecost,maintainsecurityandenablereuseandavoidingunnecessaryacquisition.

5.ResponsibleforworkingwithTechnologyAssuranceandOperationsteamstoimplementarrangementsfordisasterrecoveryanddocumentsrecoveryproceduresinordertoensurearapidrecoveryofbusinessservicesreducinganyadverseimpactonbusinessoperations.

6.Responsibleforassessing,analysing,developing,documenting,andcontrollingtheimplementationofchangesbasedonrequestsforchangetoensurecontinuityofoperationsandavoidanceofincidentsresultingfromITchangeinthebusinessenvironment. xwzovoh

Totakeresponsibility,appropriatetothepostfortacklingracismandpromotinggoodrace,ethnicandcommunityrelations.

34PERSONSPECIFICATIONItisessentialthatinyourwrittensupportingstatementyougiveevidenceorexamplesofyourprovenexperienceineachoftheshort-listingcriteriamarkedApplication AbletodemonstrateaclearunderstandingandcapabilitytoworkwithinrelevantITrelatedstandardsincludingIITILV4,ISO/IEC38500,ISO/IEC27001,ISO/IEC22301,ISO/IEC20000,PRINCE2andMSPE4QualificationEducatedtoGCSElevelorequivalentHoldITILV4Foundationaccreditation5CoreBehaviourCommunicatesEffectivelyCommunicates

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