IT Operations Graduate

Must be a recent Graduate within ast two years.  Job Title:IT Operations Team Graduate The IT Operations Team Graduate is a member of the highly motivated, customer-focussed Service Desk Team, responsible for provision of IT service desk and associated capabilities across the business units. The role holder is the first point of contact for all staff with an IT question or problem, and works closely with all staff, the in-house IT team and 3rd party suppliers for day-to-day provision of IT end-user support. The IT Operations Team Graduate also works with the IT Infrastructure and Change teams to assist in projects and portfolios of change, providing insight into business requirements and use of applications/services, and testing. Opportunities will also be provided to work as a member of the IT Infrastructure team on projects and ongoing activities during the placement. Key measures for the role include high customer satisfaction, achievement of service levels and smooth introduction of any systems/applications changes. This role represents an excellent opportunity to gain a wide cross-section of IT skills and experience at the front line of a busy IT department. 1 year contract to hopefully extend to two years Ideal candidate should have 1 year placement in service desk role This role will be split over service desk team and Infrastructure team This is an Office based role. Due to the nature of the role, there is a need for flexibility and the ability to adapt quickly to changes. This could include call-out and out of hours working