Housing Officer

Housing Officer (Temporary Contract) Location: London Rate: £28-30 Contract: Temporary Recruitment Partner: Hyperion Partners Hyperion Partners are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional who is passionate about delivering outstanding resident services, managing tenancies effectively, and contributing to the creation of safe, sustainable communities. The Role As a Housing Officer, you will be responsible for managing a designated patch of properties and delivering a comprehensive housing management service. You will act as the primary point of contact for residents, ensuring tenancy-related matters are handled professionally and efficiently. Key Responsibilities * Manage a portfolio of residential tenancies. * Conduct tenancy sign-ups, reviews, audits, successions, assignments, and mutual exchanges. * Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches. * Support residents to sustain their tenancies and access relevant support services. * Carry out estate inspections and identify opportunities for service improvement. * Work collaboratively with internal teams, contractors, and external agencies. * Manage low-level rent arrears and support income recovery initiatives. * Respond to resident enquiries and complaints in a timely and customer-focused manner. * Maintain accurate records and case management notes. About You * Previous experience working as a Housing Officer or within a housing management environment. * Strong understanding of housing legislation, tenancy management, and ASB processes. * Excellent communication and stakeholder management skills. * Ability to manage a diverse caseload and work independently. * Strong problem-solving and conflict-resolution abilities. * Experience using housing management systems and Microsoft Office. * Full UK driving licence and access to a vehicle is desirable. Why Apply? * Opportunity to work with a well-established social housing provider. * Competitive hourly rate. * Immediate start available. * Flexible temporary contract with potential for extension. * Dedicated support from the specialist Housing team at Hyperion Partners. If you are an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you