OCM Analyst

We are looking for an OCM and Org Design Analyst for one of our clients.

Do you have the right skills and experience for this role Read on to find out, and make your application.

• Fully Remote + potential client site trips in the UK
• Minimum 6 month contract (potential for 12 months)
• Outside of IR35
• Start ASAP

Responsibilities:

• Support the OCM Lead in developing and executing change management activities aligned to the ServiceNow implementation roadmap.
• Conduct stakeholder analysis and change impact assessments, documenting impacts across affected teams, roles and processes.
• Support business readiness assessments, identifying adoption risks, training needs and areas requiring additional change support.
• Develop and maintain change management deliverables, including stakeholder matrices, impact assessments, change plans, communications and readiness trackers.
• Support the development and tracking of adoption, readiness and change KPIs, providing reporting and analysis to the OCM Lead.
• Support go-live and hypercare activities, including tracking user issues, identifying adoption challenges and coordinating responses with relevant teams.
• Work with business stakeholders to gather feedback and identify areas where additional communications, training or support may be required.
• Collaborate with ServiceNow technical and functional teams to understand upcoming platform changes and translate these into business and user impacts.
• Support analysis of current-state and future-state processes, identifying changes resulting from the ServiceNow implementation.
• Document changes to roles, responsibilities, processes and ways of working as part of the future-state operating model.
• Support the development of transition and implementation plans, including people, process and technology considerations.
• Assist with identifying training, capability and resourcing requirements arising from changes to the operating model. xwzovoh
• Work with the OCM Lead and ServiceNow teams to ensure proposed process and organisational changes are aligned with the platform design.

Requirements:

• 2–5 years' OCM / Business Change experience
• Experience supporting technology transformation / enterprise platform implementations
• Experience with change impact assessments, stakeholder analysis and business readiness
• Experience supporting go-live, adoption and hypercare
• Good understanding of training and communications
• Experience working with business and technical stakeholders
• Strong analytical and documentation skills
• Exposure to ServiceNow, ERP, CRM or similar enterprise platforms would be beneficial
• Understanding of operating model / process change would be a strong advantage