Cafe General Manager

Cafe General Manager Location: On-site / Central London (Location TBC) Salary: £38,000–£40,000 + tips and bonus Job Type: Full-time, permanent Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept? We are seeking an inspiring Cafe General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences. This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment. Cafe General Manager - The Role: As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture. Cafe General Manager - Key Responsibilities: Operations and Standards * Oversee day-to-day café operations to ensure smooth service and excellent guest experience * Maintain high food hygiene, safety, and cleanliness standards * Manage stock ordering, suppliers, and cost control * Lead quality control across food preparation and service * Monitor sales, labour costs, and operational KPIs * Review P&L reports and implement improvements to meet targets * Respond to customer feedback and resolve complaints professionally * Identify and implement process improvements to support growth * Collaborate with marketing teams on local initiatives and promotions Team Leadership and Development * Lead, coach, and motivate a high-performing café team * Deliver training and development for new and existing employees * Conduct regular one-to-one meetings and support career development planning * Manage scheduling, absence processes, and performance management * Lead recruitment and onboarding in partnership with head office General Manager - Requirements: Essential * Food Hygiene Level 2 or 3 * Minimum one year kitchen or hospitality operations experience * Proactive, hands-on leadership approach * Passion for food, hospitality, and customer service Desirable * Café or bakery experience * Experience training and developing teams * Confidence interpreting P&L reports Benefits * Consistent working pattern with one weekend day off per week / one whole weekend off per month * Monthly performance bonus and tips * Free food perks * Clear progression opportunities within a growing business If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting