Operations Manager - Commercial Cleaning

Operations Manager – Commercial Cleaning £44,000 + 10% commission + Vehicle + Laptop + Phone Bristol (Surrounding areas) WINNER are currently working with a family-owned, staff focused, eco-friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually. This is not a purely supervisory role — we are looking for a genuine operational leader who can: manage multi-site cleaning operations, build strong client relationships, improve standards and staff performance, and actively identify opportunities to grow accounts. The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio As an area manager, you’ll be working closely with the operations director/senior account managers to attend site visits and quality control audits. You’ll be responsible for face-to-face interactions with customers and staff. As an area manager, your role will be to build long lasting relationships with clients, ensuring customer satisfaction. You’ll perform staff inductions, looking after up to 90 mobile cleaners at peak. As an area manager, you will perform monthly site audits and report any poor quality of service. Overseeing KPI/Sla across the sites Key Responsibilities Operational Management Oversee the day-to-day management of a portfolio of commercial cleaning contracts Ensure all sites meet company and client standards Conduct regular audits, inspections, and performance reviews Manage staffing levels, rota planning, and operational coverage Support recruitment, onboarding, and training of cleaning operatives and supervisors Drive accountability and performance across all sites Client Relationship Management Build and maintain strong relationships with clients Attend client meetings and handle escalations professionally Ensure high levels of customer satisfaction and contract retention Respond quickly and effectively to operational issues Commercial & Financial Responsibility Manage labour and operational costs effectively Monitor site profitability and operational efficiency Identify additional service opportunities within existing accounts Generate upsales across the portfolio Commission Structure Earn 10% commission on all successful upsales Opportunity to significantly increase earnings through account growth and service expansion Portfolio Overview The successful candidate will manage: A contract portfolio worth approximately £1.5 million annually Multiple commercial sites across the region Teams of cleaners, supervisors, and support staff High-profile client relationships and service delivery standards What We’re Looking For Essential Experience Previous experience managing multi-site cleaning or FM operations Strong leadership and people management skills Experience managing large cleaning teams and multiple contracts Excellent organisational and communication abilities Ability to work under pressure and solve problems proactively Full UK driving licence Ideal Candidate We are looking for someone who: Thinks like a manager, not just a supervisor Understands operational efficiency and labour control Can build strong long-term client relationships Is commercially aware and confident identifying growth opportunities Leads by example and drives high standards across teams Full and clean UK driving licence and be able to travel to sites Must live within commuting distance of the location as detailed Be of a smart and professional appearance. Benefits: 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company