Contact Centre Team Leader - Banking

Job Title: Customer Experience Team Lead Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent

Ready to Lead a Team That Makes a Real Impact?
We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.

What You’ll Be Doing:
Leading, coaching, and inspiring a small team of 8+ customer service stars.
Being the go-to person for your team and a key escalation point.
Ensuring service is smooth, efficient, and professional across all customer touchpoints.
Building strong relationships across departments and with external partners.
Driving continuous improvement projects to make work smarter, not harder.
Holding team huddles, giving feedback, and supporting development.

What We’re Looking For:
~ A natural leader who’s approachable, professional, and supportive.
~ Strong communicator who can handle emails, calls, and meetings with ease.
~ Tech-savvy with Word, Excel, PowerPoint, and other systems.
~ Organised, detail-oriented, and able to juggle competing priorities.
~3+ years in customer service; leadership experience is a bonus!

Why You’ll Love It Here:
Work with a passionate, collaborative team in a respected global brand.
Opportunities to grow your career and develop your skills.
A culture built on teamwork, innovation, and pride in your work.

Perks & Benefits:
Extra leave, sick pay, and bereavement support
Discounts, referral programmes, and store perks
Life insurance and company pension
Free parking, on-site gym, and canteen
Cycle to work scheme & health & wellbeing programmes
Enhanced maternity/paternity leave
Fun company events and more

Experience Required:
Customer service: 3+ years (essential)
Team leadership: 1+ year (preferred)