Customer Service Administrator - Immediate Start - Temp to Perm

Job Type Full-time Description The Customer Support Administrator is responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. Works in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.  Requirements Customer Support Administrator Tasks: ·Accurate entry of customer orders onto the company’s computer system. · Production of all associated order documentation. · Maintain Customer Records. · Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions. · Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail. · Screening of sales enquiries. · To become familiar with the product lines and their applications and make recommendations as appropriate. · To effectively handle, report issues and trends reported from customers and provide feedback and recommendations. · To update customer information of the prevailing customer CRM systems. · Claims and returns processing. · Booking shipments with freight providers. · Order management to ensure delivery in full and on time (DIFOT). · Follow-up on required product licences and ensure relevant documentation is completed. · General Duties: telephone answering, directing calls, greeting visitors at reception, incoming/outgoing post · Any other duties related to the successful performance of the role.  Skills & Experience: · Effective communication. · Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction. · Strong verbal and written abilities, as well as excellent listening and feedback skills. · Attention to detail. · Working experience of SAP. · In-depth understanding of the Order to Cash process within a manufacturing environment. · Working experience of Microsoft Excel and reporting.  Working Hours:  Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00 Salary: £28,360 to £31,363 Salary Description £28,360 to £31,363 Compensation details: 28360-31363 Yearly Salary PI6330ca7f00f7-26276-40514941