Senior Product Manager, Disputes

Job Description

Checkout.com is seeking a Senior Product Manager to own and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role is key to defining and executing a dispute strategy to enable Checkout.com growth in both existing and new markets globally.

Key Responsibilities

• Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
• Build a world class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle whilst equipping them with the right tools to optimise performance.
• Drive scheme compliance & innovation: Serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
• Optimise performance metrics: Take ownership of key performance indicators, including win rates, representment rates, and category types. Use data to identify gaps and opportunities to improve success rates across different markets and industries.
• Cross-Functional Leadership: Partner closely with Legal, Treasury, and Dispute Operations teams to automate internal workflows, reducing manual touchpoints and scaling our operational capacity.
• Strategic partnerships: Collaborate directly with card networks (Visa, Mastercard, Amex etc.) and third-party data providers to integrate cutting-edge tools into the Checkout.com ecosystem.

About You

• 5-7+ years of product management experience in either disputes, payment processing or fintech.
• Execution and ownership: You are a hands‑on individual with a strong sense of ownership.
• Technical fluency: You are comfortable reading API documentation, discussing system architecture with engineering leads, and understanding how data flows between issuers, acquirers, and schemes.
• Data‑driven: You possess strong analytical skills and can leverage data in determining product decisions and prioritisation in practice.
• Stakeholder Management: You have high EQ and the ability to influence senior leaders and cross‑functional teams without direct authority.
• Effective communicator: Able to inspire others with a shared vision and simplify complex concepts for a wide range of audiences.