Advisor services - Customer service advisor (Permanent)

German Speaking Customer Service Advisor Contract: Permanent Salary: £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date: ASAP Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: Responding to customer queries in both German and English via phone and email Supporting the full lifecycle of claims, from information gathering to resolution Maintaining accurate customer records and case notes in the system Providing clear, empathetic, and professional communication at all times Liaising with other departments to ensure smooth and timely customer support Handling complaints in line with company policy Candidate Requirements: Fluency in both German and English (spoken and written) Strong customer service skills with a desire to deliver excellent experiences Ability to manage multiple tasks with accuracy and attention to detail Confident communication and problem-solving skills Previous experience in customer service or claims handling is an advantage, but not essential Proactive, team-oriented approach with a willingness to learn Benefits Include: ~£27,000 base salary + performance-related bonus ~25 days’ annual leave (plus the option to buy/sell additional days) ~5% matched pension scheme ~ Private medical insurance and life cover ~ Employee assistance programme ~ Comprehensive training and career development support ~ Inclusive, international working environment ~ Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.