Sales Administrator

Sales Administrator Basingstoke Temp to Perm £13.45 About the Role An excellent opportunity has arisen for a Sales Administrator to join a busy and supportive team in Basingstoke. This is a varied role suited to someone who enjoys working in a customer-focused environment and is confident managing a combination of sales administration, customer enquiries and general office responsibilities. You will play an important role in supporting the day-to-day running of the branch, ensuring customer requests, orders and administrative tasks are handled accurately and efficiently. Working hours - Monday to Friday 8:00am – 5:00pm (1-hour lunch) Key Responsibilities * Respond to customer enquiries by telephone, email and face-to-face, providing a professional and helpful service. * Deal with customer concerns and complaints, resolving issues wherever possible and escalating more complex matters when required. * Process customer orders, quotations, enquiries and returns accurately and within agreed timescales. * Provide administrative and operational support to the General Manager. * Complete data entry, reporting, filing and document management as required. * Assist with maintaining branch compliance with relevant statutory, regulatory, health and safety and operational requirements. * Support the wider sales team with general administration and customer-related activities. * Take on additional administrative duties and tasks as required by the management team. * Help ensure the smooth and efficient running of the branch through effective communication and organisation. Candidate Skills We are looking for an organised, proactive and customer-focused individual who can demonstrate: * Excellent communication skills, both written and verbal. * Strong organisational and time-management abilities. * Good analytical skills and a methodical approach to work. * Confidence working with data and an ability to identify and investigate issues. * Strong attention to detail and a commitment to accuracy. * Good working knowledge of Microsoft Office, particularly Excel and Word. * The ability to manage competing priorities and remain calm under pressure. * A practical, solutions-focused approach to resolving problems. * The confidence to work independently and use your own initiative. * A flexible attitude and willingness to support colleagues across the business. * A positive and professional approach to customer service. Benefits * 25 days annual leave plus bank holidays * Statutory pension scheme * Performance-related bonus * Share purchase scheme * On-site parking * Friendly, inclusive and supportive working environment * Monday to Friday working hours with no weekend requirement If you are an experienced administrator looking for a varied role within a busy, customer-focused environment, we would love to hear from you. APPLY NOW OR CALL LYNSEY AT KEY RECRUITMENT FOR MORE INFO