Civil Enforcement officer Supervisor

£39,940 to £42,842 inclusive annual salary (based on 42.5 hrs) + Local Government Pension Scheme

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Permanent, full-time (42.5 hours p/w)
Job Ref: P1743
About the role You will be based in the district’s central car park office and will have day‑to‑day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance, and operational standards.
The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team.
As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on‑street.
You will work on a rota basis across a full week (Monday – Sunday).
About you They are looking for an experienced enforcement professional who is ready to take on a supervisory role and support the delivery of a high‑quality, customer‑focused parking service. The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent) and have a good working knowledge of Traffic Regulation Orders, parking legislation, as well as the principles of good, proportionate and consistent enforcement.
You should:

• Enjoy working outdoors
• Ideally have experience of supervising staff, and be confident organising and coordinating teams in a busy operational or enforcement environment
• Have strong communication skills
• Be calm, fair and professional when dealing with conflict or challenging situations
• Be able to lead by example and promote consistent, proportionate enforcement
• Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records
• Have good general IT skills, including use of handheld enforcement devices and back‑office systems

You will be self‑motivated, proactive and capable of making sound operational decisions while supporting officers’ performance, wellbeing and development.
The organisation operates within a historic English cathedral city with a rich heritage, including Roman remains, distinctive architecture, heritage sites and conservation areas. Set within green belt land and with excellent transport links, the district includes a vibrant city centre and thriving villages. Centrally located offices are close to the mainline station, shops and restaurants, making it a great place to live and work.
What’s on offer In addition to working within a supportive team and a competitive salary, you will have access to:

• 26.5 days basic annual leave (increasing with service) plus bank holidays
• Local Government Pension Scheme
• Staff parking permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via an online platform

Additional information Disability Confident

The organisation is a Disability Confident employer and guarantees an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding

This post is subject to a Basic Disclosure Check.
English fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria used to assess applicants. The organisation reserves the right to reject applicants at the shortlisting stage where the application process has not been completed correctly.
Closing date for applications: 1 June 2026
Interviews: To be confirmed

Note: Interviews may be conducted throughout the application process. xwzovoh The organisation reserves the right to close the vacancy early and encourages early applications.
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