Sales and Logistics Coordinator

Sales & Logistics Coordinator

• Location: East Grinstead
• Job Type: Full-time

Are you looking to join an industry leader in who specialise in outsourced order fulfilment and delivery services. As a Sales and Logistics Coordinator, you will be the key operational contact for a portfolio of clients, managing daily communications, resolving issues and ensuring seamless coordination between clients and internal departments. This role is crucial in delivering exceptional service, maintaining client satisfaction and supporting operational success.

Day-to-day duties of the role:

• Act as the first point of contact for client enquiries via phone and email.
• Manage and resolve day-to-day operational issues and troubleshoot problems efficiently.
• Coordinate daily with clients at all levels, focusing on operational matters and service delivery.
• Maintain proactive communication with clients, sharing reports and updates regularly.
• Collaborate with internal teams including warehouse operations, carriers and other departments to ensure smooth execution of services.
• Monitor and manage client accounts, ensuring all orders and correspondence are processed accurately and on time.
• Use ticketing systems to track and update client queries within agreed SLAs.
• Attend team meetings and provi...