Residential Services Manager: Lead Student Living & Ops

An exciting opportunity has arisen for a motivated, customer-focused and resourceful manager to lead one of the teams which manages the University’s Residences.

You will take responsibility for the day-to-day operational management of 3 Residences, both during semester and vacation operations and including their financial and operational efficiency. Responsibilities include staff management with a team of 3 Deputy Residential Services Managers, health and safety, compliance, property maintenance. Developing services and customer interfaces, including working in partnership with other key services providers (Student Services, Catering Services, Estates) to deliver and develop the residential experience.

Excellent customer service, organisational, planning and people management skills are essential. Demonstratable administrative experience, the ability to communicate clearly and confidently both verbally and in writing with a wide variety of stakeholders, and the ability to work cross functionally with small and large teams are key aspects of this role.

You should preferably be qualified to HND, Degree, BIFM or equivalent and have proven experience of facilities or property management in a large-scale establishment or relevant experience within the hospitality or higher education sector.

Employees of the University have access to a wide range of staff benefits including:

• Financial contribution to relocation (subject to eligibility)
• Membership of the USS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies supporting work life balance
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• 34 days annual leave plus 5 public holidays

Further information and informal enquiries may be directed to Sarah Pay atsjm17@st-andrews.ac.uk

At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy. We are committed to creating a fair, inclusive and supportive workplace, reflected in our participation in national diversity charters and awards, including Athena Swan, Carer Positive and the Race Equality Charter.

We particularly welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds and from LGBTQ+ and disabled people.

School/Unit: Residential and Business Services