Asset Manager

The Opportunity: Asset Manager

The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Contract: Permanent
Location: Reading / South East England
United Plant Services is a specialist engineering and asset management business, renowned for delivering market-leading engineering support and fleet management solutions for Heavy Mobile Equipment (HME) across the quarrying, waste, and recycling sectors.
As part of the Briggs Equipment Group , one of the UK's leading providers of asset management and maintenance solutions, we pride ourselves on delivering exceptional service, technical expertise, and customer-focused solutions.
If you don't feel you meet every requirement listed below, we would still encourage you to apply. We recognise that experience comes in many forms and are committed to developing talented individuals.
The Impact you will have:
Building strong working relationships through direct interaction with customer sites and Quarry Management teams
Monitoring the quality and service delivery of onsite repairs and maintenance activities, ensuring engineers operate in compliance with all mandatory standards and procedures
Managing asset maintenance costs within budget by identifying cost-effective repair solutions and assessing repair versus replacement options
Supporting managers with customer complaint investigations and recommending effective corrective actions
Monitoring machine health using oil sample analysis, telematics, and diagnostic reports
Providing technical guidance and onsite feedback to support the Call Centre and Service Control teams
Providing cover for relevant Field Service Control functions during periods of annual leave
Advising customers on machine applications and recommending suitable alternative equipment solutions where appropriate
Conducting machine inspections, managing damage assessments, and supporting the onsite rental process
Ensuring daily equipment inspection processes are completed and assisting with training initiatives, including toolbox talks
Identifying and driving continuous improvement opportunities across the operation
Working closely with the United Plant in-house Engineering team to deliver exceptional service standards
Promoting the company's vision, values, and positive safety-first culture in all activities
What will help you to excel in this role:
We're looking for a technically competent and commercially minded professional who can build strong customer relationships while ensuring assets deliver maximum performance and value.
You'll bring:
Experience managing customer concerns and complaints professionally, achieving positive outcomes and high levels of customer satisfaction
Strong technical knowledge of plant machinery and Heavy Mobile Equipment (HME), including a thorough understanding of machine applications in the field
Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels of an organisation
Strong commercial awareness, including an understanding of P&L performance, cost management, and balance sheet governance
The ability to analyse asset performance and make informed recommendations that support operational and financial objectives
Strong problem-solving skills and a proactive approach to identifying opportunities for improvement
High levels of computer literacy, with strong report-writing and administrative capabilities
Experience working xwzovoh across multiple OEM brands, including core quarrying equipment and ancillary product ranges
A customer-focused mindset with a commitment to delivering exceptional service and operational excellence
What You Can Expect From Us A rewarding role with a leading engineering and asset management business
Future development and career progression opportunities
Contributory pension scheme with employer contributions
Paycare and eyecare health scheme
Access to a range of high street discounts and employee benefits
The opportunity to work with industry-leading equipment and customers across the UK
What's next
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met