Front of House

Birchgrove is a different kind of later living. Our neighbourhoods are places to feel genuinely at home - with your own front door, your own routines and the freedom to live life your way, alongside a welcoming community when you want it. We believe later life should feel lighter, easier and full of possibility, with beautiful homes, friendship, independence and the reassurance of support close by.

Why neighbours? Because this is their home. The people who live at Birchgrove are not defined by a building or a service; they are the people next door, the familiar face over lunch, the person you stop and chat to in the hallway. We get to know people as individuals - their stories, preferences and even their quirks - and we want everyone to feel part of something without ever losing their independence or sense of self. Calling people neighbours simply feels more like Birchgrove: warm, personal and rooted in belonging.

• Welcome neighbours, prospective neighbours, families, visitors and contractors and help create a positive first impression.
• Manage routine reception enquiries in person and by telephone, dealing with them professionally or directing them to the right colleague.
• Support day-to-day reception administration, messages, bookings and other agreed neighbourhood tasks.
• Follow visitor, contractor, access, key and security procedures.
• Provide practical hospitality and customer...