Community Support Officer

phone number removed) – Community Support Officer Contract – Temporary (12 months) Pay Rate – £16.97 per hour Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm) Start Date – Immediate Work Schedule – Hybrid working (2 days in the office) Office Location – Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA Looking to grow your career in the public sector? Buckinghamshire Council's Helping Hands team is looking for compassionate and resilient individuals to support residents facing financial hardship, isolation, or personal challenges access practical support and improve their circumstances. If you're an excellent listener who enjoys helping people find practical solutions, this could be the perfect opportunity for you What you’ll be doing: This is a high-volume telephone-based role. You will regularly speak with residents experiencing financial hardship, food insecurity, fuel poverty, loneliness, or emotional distress. We are looking for someone who can remain calm, professional, and compassionate in challenging conversations What we’re looking for: We’re seeking candidates who are empathetic, customer-focused individuals who are passionate about helping others You'll be an excellent communicator who can build rapport quickly, listen actively, and support residents through sensitive situations. Ideally, you'll have experience working with customers, service users, or vulnerable individuals and be confident handling emotionally challenging conversations. You'll also be comfortable managing information accurately, completing applications, and working as part of a supportive team environment. We welcome applications from candidates with experience in: Customer service and contact centres Housing, welfare, benefits, or debt advice Social care or support work Charities and community organisations Healthcare, mental health, or wellbeing services Public sector or local government roles Complaint handling or vulnerable customer support   Why work with us and Buckinghamshire Council? As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach. Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect: A supportive and inclusive culture Opportunities to contribute meaningfully to your community Access to health and wellbeing initiatives Career development and training opportunities A welcoming team environment with regular social and charity events   Ready to apply? Submit your application online today – we’re reviewing applications as they come in, so don’t delay. For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team. We may close this vacancy early if sufficient applications are received