Service Administrator

Service Administrator Portsmouth £28,000 - £30,000 Permanent Role Overview An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments. Key Responsibilities * Process and review service jobs, ensuring all documentation is complete prior to invoicing * Maintain accurate service records and monitor Work in Progress (WIP) * Raise and issue invoices accurately and within required timescales * Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation * Resolve invoice queries and provide professional customer support * Maintain accurate records within internal systems and shared inboxes * Provide telephone and administrative support to customers and colleagues * Prepare quotations for service agreements and maintain contract documentation * Coordinate jobs and schedules with external contractors and suppliers * Review supplier invoices and update purchase orders where required * Produce service-related reports and assist with month-end administration * Support continuous improvement within service administration processes Skills & Experience Essential * Previous administration, service coordination, or invoicing experience * Strong attention to detail and organisational skills * Good working knowledge of Microsoft Office, particularly Excel and Outlook * Ability to manage multiple tasks in a fast-paced environment * Strong communication skills and a proactive approach Desirable * Experience within engineering, automotive, service, or dealership environments * Familiarity with ERP or service management systems Personal Qualities * Professional and confident communicator * Resilient and able to remain calm under pressure * Comfortable dealing with engineers, tradespeople, contractors, and suppliers * Team player with a positive and adaptable attitude * Customer-focused with the ability to prioritise workload effectively Apply now or contact Lynsey at Key Recruitment for further information