Shop Manager - Downpatrick NI (Fixed Term Part Time)

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SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role

We are looking to recruit a Shop Manager (Fixed Term Part Time; 22.5 hours per week - 3 days over 6 days) to join our Northern Ireland Retail team in Vincent's Downpatrick IS. The post holder will manage a St Vincent de Paul charity shop, focusing on sales maximisation, productivity, revenue, and customer service while ensuring compliance with SVP retail standards, health and safety, legislation, and organisational values.

Education

• Essential: 5 GCSEs at Grade C or above (or equivalent), including Maths and English.
• Desirable: Third‑level qualification in a business‑related field or equivalent.

Experience

• Essential: Minimum of 3 years experience in a customer‑facing retail environment.
• Experience managing or working with a diverse team.
• Experience working towards sales targets.
• Experience working independently and as part of a team.
• Experience producing and analysing sales reports.
• Desirable: Experience gained in the community or voluntary sector.
• Desirable: Proven experience as a retail manager with strong track record in store standards and customer service delivery.
• Desirable: Experience managing and organising events.

Skills

• Essential: Excellent written and verbal communication and interpersonal skills.
• Essential: Ability to build and maintain effective working relationships across multiple functions and locations.
• Essential: Strong organisational and time‑management skills.
• Essential: Competence in IT systems including Excel, Word, EPOS and Microsoft 365.
• Essential: Positive outlook with resilience and persistence when facing challenges.
• Essential: Ability to demonstrate empathy, patience, and a well‑developed sense of humour.
• Essential: Ability to work on own initiative and collaboratively as part of a team.
• Desirable: Awareness and understanding of social media platforms.

Knowledge

• Essential: Strong commercial awareness.
• Desirable: Awareness and understanding of the Society, its mission and values.
• Desirable: Knowledge of the needs and issues affecting people experiencing poverty and disadvantage.

Equal Opportunities

SVP is an Equal Opportunities Employer.