Customer Service Coordinator

Position: I&C Contact Coordinator

Contract Type: Rolling Contract (Long-term contract, strong chance to temp to perm conversion)

Location: Bristol (BS34 8HP) - Hybrid working

Hours: 37 hours per week

Pay Rate: £13.45 per hour

About the Company

Our client is a leading international renewable energy business specializing in the development of utility-scale solar power projects. By delivering intelligent and sustainable solutions, they generate clean, reliable electricity for homes and businesses across Europe and beyond. Committed to a green future, they foster a fast-paced, collaborative, and innovative working environment.

Purpose of the Role

The I&C Contact Coordinator takes end-to-end ownership of booking and managing metering appointments for Industrial & Commercial (I&C) customers. Managing a variety of campaigns-including faults, 2G to 4G upgrades, dumb-to-AMR transitions, and supplier-driven requests-this role focuses on proactive customer contact via phone and email.

The successful candidate will deliver a high-quality, customer-first service while consistently hitting contractual KPIs and SLAs. You will ensure all customer requirements, site access needs, and safety considerations are accurately captured to maximize fi...