Call Centre Agent – Outbound Sales

We are Optical Express (Westfield) Limited, the UK's leading provider of laser eye surgery, lens replacement, and private cataract surgery. With over 2 million procedures completed globally and investments exceeding £600 million in state-of-the-art clinics and technology, we deliver personalized vision correction solutions backed by expert care and innovative diagnostics. Our comprehensive services, including eye exams and eyewear, are trusted by patients nationwide, with a 99% recommendation rate highlighting our commitment to outstanding results.

We are currently seeking a motivated Call Centre Agent – Outbound Sales to join our team. If you are passionate about helping people and thrive in a dynamic sales environment, this is a fantastic opportunity to contribute to a company dedicated to changing lives through better vision. Apply now to be part of our expert team and make a real difference.

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Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Building trust and rapport, Guiding patients through the consultation booking journey.
• Take ownership of every interaction, Ensuring a positive and informative experience.

• A driven individual with a target-focused mindset.
• Experience in outbound sales or a high-contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivation and a hunger to succeed. xwzovoh

• State of the art, modern working environments
• 33 days annual leave*
• Free Breakfast and Subsidised staff canteen.
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme