Retentions Advisor

Retentions Advisor – £24,784.50 per annum plus Uncapped Commission! Location: Sunderland - Roker Type: Full-time, Permanent Hungry for success? Join our high-performing retentions team at Betr Outsourcing! Got sales experience? Great. New to the game? No problem — we’ll train you if you’ve got the right attitude. This is your chance to earn well, grow fast, and work in a vibrant, success-driven contact centre with huge potential. The Role: As a Retentions Advisor, you’ll be on the front line, speaking to customers who are thinking about leaving. Your job? Keep them on board. What You’ll Be Doing: * Handle objections and turn “no” into “yes” * Offer tailored solutions to meet customer needs * Work at pace in a busy contact centre environment * Hit targets and earn uncapped commission What We're Looking For: * Money-motivated and eager to smash targets * Resilient and driven – you don’t give up easily * Coachable – open to learning and feedback * Fast-paced – thrives in a high-energy sales environment Why Join Betr? * Uncapped commission – earn more for your results with top performers earning £35K+ OTE * Clear progression opportunities * Supportive, ambitious team culture * Ongoing training and development to equip you with the skills needed for success * Team incentives, events & referral bonuses - bag up to £300 for a putting a good word in * Pension scheme & JAAQ wellbeing support * Perkbox discounts & EAP Shift Pattern: Monday, Tuesday and Thursday 9am-6pm Wednesday 9am-7pm Friday 9am-5pm 1 in every 3 Saturday 10am-2pm Ready to Take the Next Step? If you’re motivated by targets and love delivering great customer experiences, we want to hear from you